Jewelry Care, Shipping, and Customer Policies

Everything you need to know about caring for your jewelry, our shipping process, and restoration services.

Jewelry Care Tips

Our jewelry is crafted with care, and we want it to stay beautiful for years to come. Follow these simple tips to ensure your pieces remain in perfect condition.

Clean Gently

Use a soft cloth to polish and keep your jewelry sparkling.

Store Properly

Keep each piece in a dry, secure place to prevent scratches or damage.

Avoid Chemicals

Keep jewelry away from perfumes, lotions, and harsh chemicals to preserve its finish.

Delivery & Shipping

Order Processing:

Once you place an order, we will post it from our end the following day. Customized orders may take 2-3 weeks to process.

Order Confirmation and Delivery

Once the order is confirmed, an order confirmation email will be sent to you. After the product is delivered, you will receive an email with the tracking code.

Delivery Options

Island-wide delivery is free. We also offer a cash-on-delivery option for your convenience.

Gift Wrapping and Special Notes

Gift Wrapping

Once you place an order, we will post it from our end the following day. Customized orders may take 2-3 weeks to process.

Special Notes

We can add a special note to your gift. Simply enter your message at checkout and we will handwrite it for you.

Purchase Confirmation and Returns

Purchase Confirmation

You will receive a purchase invoice with your order. Please keep this invoice for any inquiries.

Returns

If you need to return an item, please contact us via email within 3 days of receiving the jewelry. Please include "Return Jewelry Request" in the subject line and attach your invoice.

Jewelry Restoration

If your jewelry tarnishes it's colour we will do it for free for the first 6 months but later we will have a nominal charge less than other clients to re-polish and restoration. How it works: 1 Email us at mooshinesapphires@gmail.com with the subject "jewelry restoration request" 2 attach the invoice sent to you. 3 once we receive the item from you we will assess what to do and do our best from our side to restore. After 6 months we will have a fair charge.

Ring Size Guide

Internal diameter
(mm)

US/CAN
Ring size

UK/AUS
Ring size

GERMAN
Ring size

14.1

3

F

14

14.9

4

H

15

15.7

5

J

15 ¾

16.5

6

L

16 ½

17.3

7

N

17 ¼

18.1

8

P

18

19

9

R

19

19.8

10

T

20

20.6

11

V

20 ¾

21.4

12

X

21 ¼

22.2

13

Z

22

How to Measure Your Ring Size

1.

Select a Ring

Choose a ring that fits comfortably.

2.

Measure the Diameter

Measure the internal diameter of the ring using a ruler or measuring tape.

3.

Find Your Size

Use the chart above to determine your ring size based on the measured diameter.