Return Policy

Thank you for shopping with Moonshine Sapphires. We take great pride in the quality of our products and your satisfaction is our highest priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

  • Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original condition.
  • Condition: To qualify for a return, items should be unused, unwashed, and in the same condition you received them. All original tags, labels, and packaging must be intact.
  • Exclusions: Some products, including personalized, digital, or final sale items, cannot be returned. Please review your product details for any exceptions.

How to Initiate a Return

  1. Request a Return Authorization: Contact our customer service team at moonshinesapphires@gmail.com or +94719922278 with your order number and reason for return. Our team will guide you through the return process.
  2. Return Shipping: Once your return is approved, we will provide instructions for sending your item back. Please note that you are responsible for return shipping costs unless the return is due to an error on our part.
  3. Packaging: Ensure that your return is securely packaged to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

  • Inspection: After we receive your return, our team will inspect the item(s) to confirm that they meet the return conditions.
  • Processing: If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Non-Refundable Charges: Shipping costs are non-refundable unless the return is a result of our error (e.g., incorrect or defective item).

Exchanges

If you would prefer an exchange, please follow the return process to send back the unwanted item, and once your return is processed, you can place a new order for the desired product. If you need assistance with an exchange, contact our customer service team.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at moonshinesapphires@gmail.com or +94719922278. We may request photo evidence of the damage or defect. In these cases, we will provide a pre-paid return shipping label and offer a full refund or replacement.

Questions

If you have any questions about our return policy or need further assistance, please contact our customer service team during normal business hours at +94719922278 or moonshinesapphires@gmail.com.